From: Windows Mobile Update
Subject: ActiveSync 4.0 Issue Alert
Microsoft wants to alert you to an issue regarding ActiveSync 4.0 and the immediate steps the company is taking to resolve it and meet customer needs.
Specifically, some users of ActiveSync® 4.0 have reported challenges when using the USB connection of their personal computer to connect to a device with Windows Mobile 5.0. In many cases, these challenges are likely caused by interoperability with desktop firewall applications or applications that manage network traffic. These applications appear to conflict with the TCP traffic between a device and the PC.
An update for ActiveSync is scheduled to be available in late November, but customers may also resolve the issue manually immediately by visiting visiting http://www.microsoft.com/windowsmobile.
This issue only affects people with new devices just coming to market and running Windows Mobile 5.0 software, and only when synchronizing directly to a PC (wireless synchronization via Bluetooth, infra-red or directly to a server or other services are not affected).
- In the U.S., these devices include the Sprint PPC-6700, iMate JasJar, iMate KJam, iMate SP5, Dell Axim X51v,HP iPAQ rx1955 Pocket PC, HP iPAQ hx2495 Pocket PC, and the HP hx2795 Pocket PC.
- In Europe, these devices include the Orange SPV M5000, iMate JasJar, iMate K-Jam, T-Mobile Vario, T-Mobile MDA Pro, O2 XDA Exec, O2 XDA Mini S, O2 XDA Phone, FSC Pocket LOOX N500, Dell Axim X51, Dell Axim X51v, HP PPC series (rx1950, hx2190, hx2490, hx2790).
- In Asia, the devices affected are the iMate JasJar, iMate KJam, iMate SP5 and iMate SP5m.
Microsoft is committed to solving this issue for its customers and its partners.
For more information, please contact the Windows Mobile PR team at 425.452.5400 or email@example.com.